Guides

Guides for towing and impound yards

Practical write-ups on vehicle intake, release paperwork, storage fees, answering owner calls and handling unclaimed vehicles.

• A vehicle release process for impound yards that doesn’t jam the phone

  How small impound and towing yards run vehicle releases: the documents to check, fees to collect, and how to schedule pickups so the gate isn’t a queue.

• Calculating and explaining impound storage fees

  How impound yards keep storage fees accurate and easy to explain: when the clock starts, daily rates, and telling the owner the total before they arrive.

• Vehicle intake at a tow yard: what to record when the truck drops it

  An intake checklist for small towing and impound yards: plate, location in the yard, tow reason and condition, so you can find any car and answer any call.

• Answering “is my car there?” calls at an impound yard

  A short script and process for impound yard staff answering owner calls: find the vehicle, explain the release requirements and fees, and set a pickup.

• Handling unclaimed impounded vehicles

  What impound yards track for vehicles nobody claims: notice deadlines, lien steps and auction status. State rules vary, so check yours.